Commercial Protection & Fair Billing

Refund & Cancellation Policy

Transparent, milestone-based commercial governance backing every technical and legal engagement.

Policy Scope

Commitment to Transparent Delivery

At MySock (operated under Patil Worldwide Ventures Private Limited), we adhere to transparent, milestone-driven commercial agreements. Our refund and cancellation terms ensure mutual accountability between our engineering teams and commercial clients.

Clause 01

1. Strict No Refund Policy

Strict Policy Enforcement: Once a payment is processed and project work is initiated, refunds are strictly not permitted under any circumstances due to our company guidelines, resource allocation, and regulatory commitments.

By proceeding with any payment via our WhatsApp payment gateway or direct transfer, the Client acknowledges and agrees to this strict no-refund condition. We allocate dedicated development and management resources immediately upon payment confirmation.

360-Degree Support: While refunds are not permitted, we are fully committed to your success. For any project updates, revisions within scope, or assistance, clients can reach out via our official mail for comprehensive 360-degree support.

Clause 03

3. Statutory & Government Filing Fees Exclusions

Important Notice on Corporate Legal Registrations: Any statutory fees remitted to government authorities — including Ministry of Corporate Affairs (MCA) SPICe+ challans, ROC name approval fees, GSTN filing charges, Stamp Duty, and Digital Signature Certificate (DSC) issuance fees — are strictly non-refundable under any circumstances once submitted to the respective government portal.

Professional facilitation fees charged by MySock for rejected filings attributable to gross operational error on our part will be refunded or re-filed at zero additional service cost.

Clause 04

4. Monthly Marketing Retainers & Ad Budgets

Monthly performance marketing and SEO retainers operate on a 30-day billing cycle. Clients may cancel their monthly retainer at any time by providing 14 days written notice prior to the start of the subsequent billing month.

Third-party advertising spend remitted directly to ad platforms (Google Ads, Meta Ads) is non-refundable by MySock and subject strictly to the terms of the respective advertising network.

Clause 05

5. Formal Refund Request Procedure & Timeline

To initiate a formal cancellation or refund review, please submit written communication with your Project Reference ID to:

Email: info.mysock@zohomail.in

Subject Line: Formal Refund Request - [Your Business Name]

Response Window: Within 2 business days

Credit Processing: 5 to 7 business days via original payment method (NEFT / RTGS / UPI)

Operated by Patil Worldwide Ventures Private Limited • MSME UDYAM-MH-29-0196770

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